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Our CRM LLC team was established through a common interest to create and improve upon one of the most successful safety initiatives to ever affect the airline industry. Through careers in civil, corporate, military, flight test, flight demonstration and major international airline flying, it has been our vision to share what we have accumulated in over 200 years of combined aviation experience. CRM LLC seeks to enhance safety in not only the aviation field but in all high reliability, critical outcome professions. 


CRM LLC strives to provide the most up-to-date and pertinent training experience obtainable and provide CRM Initial, CRM Recurrent, and MHF - The New MRM! Training online so you can train anytime, anywhere, at the pace you desire. We strive to bring you the very best training experience possible.

Gary Allen

Gary Allen is currently an A-330 Captain and Line Check Pilot for a major U.S. airline. He joined Northwest Airlines in 1984, where he was one of five designated FAA examiners on the B747, a company designated check pilot, simulator instructor, and Initial Operating Experience (IOE) instructor on the 747, where he logged over 22 years of 747 international experience.


Gary has vast experience in commercial, corporate and civil aviation, as well as holding A&P/IA certificates; he has been involved in numerous award winning antique and WW2 era aircraft restorations.


He has extensive experience developing and writing training programs, adapting all areas of CRM and TEM as required of 121 carriers, as well as evaluating and developing Line Oriented Evaluations (LOEs) for recurrent training.


Gary has accumulated in excess of 28,000 flight hours which includes type ratings on the B727, B757, B767, B747, A330, L39, GV and CL604.

Greg Proulx

With over 21,000 hours of airline, charter, and corporate flying and instructional experience, Greg Proulx joined CRM LLC in 2015 as a presenter/facilitator, and content provider.


Greg retired from Delta Air Lines as a B747-400 Captain in 2012, after 33 years airline service, which began at Air Wisconsin in 1979. Greg was hired by Northwest Airlines in 1984, where his flying career involved significant international operations. Aircraft flown include the B747-400, A330, DC-10, B757, B727, Citation, Learjet, many turboprops, cabin class, multi-engine, and single engine aircraft, and two types of helicopters. Still very much involved in the aviation industry, he is now flying as a Citation Captain in corporate aviation in Part 135 and Part 91 operations.

Greg’s aviation career included positions as an FAA Designated Check Airman, Line instructor under Part 135 operations, and an airline IOE instructor on the B727. He holds multiple fixed wing ratings, as well as a commercial/instrument helicopter rating, and is looking forward to finishing a long overdue glider rating.

Greg also spent 4 years in the Air Force as an aircraft maintenance specialist, and 10 years as an Officer in the Naval Reserves, working in aviation related intelligence.


Greg brings a wealth of business, operational, and instructional experience to CRM LLC, and is among other duties, head of our online sales and marketing efforts.

Steve Gutzmer

Steve Gutzmer is an aviation professional that has been involved in all aspects of the aviation industry, spanning 45 years. He is a retired Emirates Airline 777 Captain, with over 25,000 hours in 30 types of aircraft, ranging from his days flying off of aircraft carriers, to gliders. He holds type ratings on the DC-9, B747, B757, B767, B777, and A330.

While in the Navy, he attended Navy Safety School and Landing Signal Officer School, and held those positions in his squadrons, giving briefs to various groups. While employed with Northwest Airlines, Steve was involved in the local Seattle based Safety Program outlined by the Airline Pilots Association, that included day to day operations, along with scientific studies, relating to pilot performance, for recommendations to maximum age limits. At Emirates Airline, Steve was involved with the LOSA Program for various flight operation's safety audits, and made numerous inaugural flights to new destinations. He attended their Executive Interview School to master the art of the airline interview from the company's side of the table, and became a key member of the interview team for new pilots.

After retiring in 2014 from Emirates line flying, he was selected to be a contractor for Emirates. As the flight operations representative for both North America and Canada, he conducted recruiting seminars in many cities across the country and Canada. He presently is involved in a start up company, helping Veterans earn degrees, and placing them at Amazon and Microsoft. He maintains his flying passion, while learning to fly helicopters, and recently completed B25 ground school with a local museum.

Living in the Middle East for 7.5 years, and flying Emirates' route structure, with 128 different nationalities in the flight deck, Captain Gutzmer has the hands on experience to relate to CRM situations. We are extremely honored to have a dynamic speaker like Captain Gutzmer on our team.

Scott Anderson

Scott Anderson recently retired from Delta Airlines to take an executive management position with another carrier. Scott has spent over 40 years in aviation, logging over 18,000 hours, first as a Naval aviator, and then at Northwest and Delta Airlines. He has spent over 30 years as an instructor, line check airman, and FAA designated examiner. At Northwest/Delta, he was a B747 Captain, B757/767 Captain, and FAA designated examiner on the B757/767ER and B767-400.


Scott graduated from the U.S. Naval Academy in 1975, and spent the majority of his career flying the A- 7E Corsair, accumulating over 500 carrier landings. In 1981 he was selected to fly with the Navy's Blue Angels, and spent the next 3 years performing throughout the country. He then spent the remainder of his Naval career in the Reserves, commanding an A-7E squadron, and eventually retiring as a Navy Captain.


He brings over 28 years of experience developing and presenting CRM and TEM as an integral part of aviation training. He has personally observed the successful evolution and incorporation of the CRM/TEM model within commercial aviation, from its infancy as a new and not overly welcomed curriculum, to the cornerstone of safe and successful flight departments.


Scott is a presenter/facilitator, as well as a content contributor for CRM LLC.

Patrick Mendenhall

Patrick Mendenhall is  B737 Captain for a major U.S. . Patrick began flying at the age of sixteen. He graduated from the University of Washington with a Bachelor of Science in Aeronautics and Astronautics in 1980, and worked for Boeing as a flight test engineer prior to joining the Navy in 1981.


Patrick spent eight years on active duty as a Navy fighter pilot, and retired from the Naval reserves. His duties included several leadership and management positions, including a tour as an operational test pilot at VX-5 in China Lake, California. There, he was involved in various aspects of tactical and operational test and evaluation, with an emphasis on human factors integration. It was there that he was first introduced to CRM as it relates to human factors issues.


Patrick became a commercial airline pilot in 1989, where his flying experience has concentrated mostly on international, wide body operations.  He is type rated on the B737, and has accumulated over 15,000 hours of flight time.


Patrick is an International Air Transport Association (IATA) Certified CRM facilitator and Subject Matter Expert (SME) on Human Factors, CRM, TEM, and Risk Management, and lectures to audiences throughout the world on these topics as they pertain to high reliability and critical outcome industries.


He has recently completed three years of work as the co-author of a book entitled "Beyond the Checklist: What Else Healthcare Can Learn from Aviation Teamwork and Safety." Written renowned journalist Suzanne Gordon, and medical educator Bonnie O'Connor, PhD, this work provides valuable insight into how and why the aviation safety model has been so successful, and how these lessons can, and should, be applied to healthcare.


Patrick is a vital contributor to CRM LLC, as an IATA Certified CRM facilitator and curriculum developer.

Sandie Wood
ISD / Developer

Sandie Wood is a certified eLearning Instructional Systems Designer (ISD) and graphics and multimedia developer, who specializes in developing technical proficiency training for federally mandated proficiency requirements. Sandie received her degree in Technical Illustration from Ridgewater College, and has continued her education throughout her career.


Sandie has over 28 years of experience in developing various types of training materials for airline pilots, aircraft maintenance technicians, Air Traffic Controllers (ATC), and naval systems staff. She provides instructional design, interactive multimedia and simulation design, eLearning and Instructor-Led Training (ILT) courseware development, business presentations, marketing materials, corporate branding, website development, and audio and video processing and editing.


She has worked closely with Subject Matter Experts (SMEs) from commercial airlines, naval military contractor, Federal Aviation Administration (FAA), General Services Administration (GSA), and NASA Jet Propulsion Laboratory (JPL).


Sandie currently owns and operates Eye-4-Design, LLC, an eLearning development company that specializes in developing training materials for high risk industries.

Dr. Maggie Ma

Maggie Ma is a Certified Human Factors Professional (CHFP) who specializes in maintenance human factors. Maggie received her Ph.D. in Industrial Engineering/Human Factors Engineering in 2005 from State University of New York at Buffalo.


Maggie has 15 years of experience in conducting applied human factors research to improve aviation safety, through developing various safety programs (e.g., error investigation, training, self-reporting, and observation of normal operations).


Maggie has authored more than 40 technical publications, has chaired technical sessions, and is frequently a speaker at aviation safety conferences and workshops. She has worked closely with airlines, manufacturers, maintenance organizations, ground service providers, and regulatory agencies around the world.


Maggie currently works for a major aerospace company.

Robert Wright

Robert A. Wright is President of Wright Aviation Solutions LLC, an aviation safety consulting company. His company provides specialized solutions for complex aviation safety, training, and regulatory issues. His clients include aircraft manufacturers, training companies, and other firms.


From 2005 to 2008, Mr. Wright served as Director of Flight Training, and later as Director of Regulatory Affairs, at Eclipse Aviation.  Mr. Wright also had a distinguished 22 year career with the FAA, retiring in April 2005 as the Chief FAA Executive for general aviation flight standards. While serving in this position, Mr. Wright led the development of the FAA Industry Training Standards program.


Mr. Wright holds an Airline Transport Pilot Certificate, as well as a Flight Instructor Certificate, and has logged over 9,300 flight hours. He holds CE500, BE400, and EA500S (single pilot) type ratings. He is a published author, and a member of the Society of Aviation and Flight Educators.